We ship to most areas of the world serviced by the US postal service! We ship on average two or three times a week. Our shipping schedule is occasionally interrupted by sales, conventions, holidays, emergencies and giant wombats. We will do our best to keep you informed of any impending or current delays.
USPS First Class (USA) : 5-7 business days average after processing
USPS Priority Mail (USA) : 2-4 business days average after processing
USPS First Class International : 2-5 weeks average after processing, however please note that they can sometimes take 4-8 weeks to reach international destinations.
USPS Priority Mail : 6-10 business days average after processing
International Discount Economy : 3-6 weeks average after processing
We have teamed up with an international shipping consolidator which will allow us to offer some really amazing discounts on shipping fees. At this time regions are limited, but if you qualify, the "International Economy Rate" option will be visible at checkout along with standard USPS rates
International Discount Economy Tracking Can Be Done Via: https://dm.mytracking.net/apc/dmportalv2/externaltracking.aspx
IMPORT FEES & CUSTOMS DUTIES
Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
You may return most new, unopened or defective items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you made a mistake placing your own order, we may ask you to pay additional shipping and handling fees to cover the cost of replacing your item(s).
Please note that apparel items can only be exchanged if they are in like-new unwashed and unstained condition. Do your best to not try your new shirt on in the middle of a mud wrestling match.
While we can exchange in the case of actual products damaged in shipping, the boxes our figures come in are considered packaging and damage to packaging is not automatic grounds for replacement.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
TO RETURN AN ITEM
Simply log in to your account, click on the order number, and select "Request Return" and fill out the relevant information. We'll notify you via e-mail of your refund once we've received and processed the returned item.
If you have checked out anonymously without creating an account, please contact us with your order information via the Contact Us page and we will get back to you!